Policies & Procedures
Disclaimer: To help ensure you receive the proper system and customer support at the local level, FASS has a VIP and Authorized Dealer network representing FASS products. This is one reason you must purchase through a dealer to comply with our warranty policies. If you do not, there is no warranty! We recommend you go to fassride.com, go to Customer Support > Locate a Dealer, put in their ZIP code, select the type of dealer, and see if the company you purchased from is listed. If they are not, put their phone number in the field below the ZIP code field to see if they are listed. Below these two fields is a list of “Terminated/Unauthorized” dealers. You may want to review this list. If the company is not listed or is on the “Terminated/Unauthorized” list, we suggest you return the product immediately to that dealer and call FASS. We’ll recommend you to the nearest dealer. Diesel Performance Products, Inc. (hereafter “SELLER”) gives Limited Warranty as to description, quality, merchantability, fitness for any product’s purpose, productiveness, or any other matter of SELLER’S product sold herewith. The SELLER shall be in no way responsible for the product’s open use and service and the BUYER hereby waives all rights other than those expressly written herein. This Warranty shall not be extended or varied except by a written instrument signed by SELLER and BUYER.
When MANUFACTURER receives the “ORIGINAL” PRODUCT REGISTRATION form with a copy of the “BILL OF SALE/SALES RECEIPT” within 30 days of the sale, then the following applies! The Warranty will then and only then be validated to that of which typically accompanies your unit for your specific application from the date of sale or for recommended service life and limited solely to the original purchaser and/or vehicle and parts contained within the product’s kit. This warranty does not cover normal wear on consumable items such as but not limited to filters, fuel line, wire harness & etc. Returned items will arrive prepaid to the place of purchase. Diesel Performance Products, Inc. will repair, without cost, any product found to be defective during the warranty period; parts only, or at its option, will replace such products in exchange for the product. Repair or replacements are warranted for the remainder of the original warranty period. All Warranty claims are subject to approval by Diesel Performance Products, Inc. A Return Material Authorization (RMA) number must be obtained before any product is to be returned to Diesel Performance Products, Inc. for warranty consideration, repair or product return. Requests for product returns must be offset by an equal value order. Return parts must be completed and in resalable condition. No returns after 30 days.
- The following information is required to obtain a RMA number before returning the product:
- Your Name, Address, and Phone Number’s
- Model and Serial Number (Not Motor Number)
- Example: Model HD Series, Serial: 00125966
- VIN Number of Vehicle
- Date of Purchase
- Nature of Problem
RMA and Product Serial Number must be on all paperwork and correspondence. Failure to obtain the required information or paperwork will result in $25.00/item penalty and delay or denial of any warranty claim. Under no circumstances shall the SELLER and/or MANUFACTURER be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.
Under no circumstances shall the SELLER and/or MANUFACTURER be liable for any damage or expenses insured by reason of the use or sale of any such equipment. This warranty does not apply to products which Diesel Performance Products, Inc. has determined to have been misused or abused, improperly maintained by the user, or where the malfunction or defect can be attributed to the use of non-genuine Diesel Performance Products, Inc. parts. IN THE EVENT THAT THE BUYER DOES NOT AGREE WITH THIS AGREEMENT: THE BUYER MAY PROMPTLY RETURN THIS PRODUCT, IN A NEW AND UNUSED CONDITION, WITH A DATED PROOF OF PURCHASE, TO THE PLACE OF PURCHASE WITHIN THIRTY (30) DAYS FROM DATE OF PURCHASE FOR A FULL REFUND LESS SHIPPING. THE INSTALLATION OF THIS PRODUCT INDICATES THAT THE BUYER HAS READ AND UNDERSTANDS THIS AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS.
Diesel Performance Products, Inc.
16234 Hwy O
Marthasville, MO 63357
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